WE CANNOT GUARANTEE THAT ORDERS PLACED AFTER THE 14TH DECEMBER 2017 WILL ARRIVE IN TIME FOR CHRISTMAS
UK orders over £100.00 - Free (Royal Mail Special Delivery)
UK orders under £100.00 - £5.00 (UK orders include Jersey, Guernsey and the Isle of Man)
EU orders up to 750g (equivalent to two pens) - £15 (Royal Mail International Track and Sign)
EU orders over 750g - £35 (DHL)
Orders placed outside the EU - £35 (DHL)
(EU countries include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK)
Please make sure you provide your full shipping address and contact details.
We aim to ship as quickly as possible but as our product is handmade, we may take up to two weeks to dispatch some orders.
If you have not received your goods after twenty one days, please contact our customer services department by email at orders@Yard-o-led.co.uk.
We want you to be happy with your purchase. If you're not, just return the product to us.
If you wish to return a product please contact our customer service team on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here: email@example.com to arrange the collection and refund of the product.
If you wish to return you item:
If you have bought your product from another stockist it must be returned via the place of purchase in accordance with their refund and return policy.
Please note, we do not have a nib exchange policy for new pens. Please ensure you have made the correct nib choice when purchasing the product. If you are unsure which of our nibs will best fit your needs, please visit one of our stockists to try them prior to making a purchase.
90 years in the making
The Perfect Gift
Handcrafted with care
Made the same since 1822
For the dedicated pen connoisseur