Order & returns information

Order Cancellation or Amendments

To change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here – orders@yard-o-led.co.uk

To add products to your order, please place a new order for these items, or contact our Customer Services team for advice on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here – orders@yard-o-led.co.uk

If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products

Returns and Refunds

We want you to be happy with your purchase. If you're not, just return the product to us.

If you wish to return a product please contact our customer service team advice on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here – orders@yard-o-led.co.uk to arrange the collection and refund of the product.

If you wish to return you item it must have:

- Been purchased from www.yard-o-led.co.uk – if you have brought your yard o led product from another stockist it must be returned via the place of purchase in accordance with their refund and return policy

- Not been used – if there is no fault with the pen and you have been using you will not be refunded.

- Contact us within 30 days of purchasing the product

 

Issues with your order

For damaged products, incomplete orders, despatched orders that haven't arrived within the expected time period or any other issue, please email our Customer Services for advice on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here – orders@yard-o-led.co.uk

Repair

For all repair enquires please contact our Customer Services for advice on 0121 369 0510 between 9am and 5pm, Monday-Friday, or email us here – orders@yard-o-led.co.uk

 

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