Delivery information

 

Delivery Cost

For all orders over £100 - UK delivery is FREE. If your order is under this threshold then you will be charged a £5 delivery fee. (UK orders include Jersey, Guernsey and the Isle of Man)
 

If you would like your order to be delivered outside of the UK please contact our Customer Service team on 0121 369 0510 or orders@Yard-o-led.co.uk before you order.

 

Orders within the EU will incur a delivery fee of £15 - These countries include include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

 

Unfortunately we are currently unable to fulfill orders to countries outside of the EU right now. We hope this to be a temporary measure and that we will be delivering worldwide once again, sorry for any inconvenience this may have caused. If you have any questions on this, then please fill out an enquiry form and we will endeavour to get back to you as soon as possible.

 

Delivery Timescales

UK Orders placed Monday to Thursday with our standard delivery service will be dispatched within 1-2 working days using Royal Mail Special Delivery (please note, larger orders will use DHL).

 

All orders made on Friday through to Sunday will be processed the following Monday.

 

All orders for EU countries will be tracked therefore we cannot take orders to PO boxes as a signature will be required upon delivery.

 

Delivery times will vary from country to country but please leave at least a couple weeks from when your order has been dispatched before contacting us.

 

Delivery Issues

If for any reason we are unable to meet our delivery commitments, we will contact you with a revised estimated delivery date or offer you the option to cancel or select other goods.

 

Please note it is the customers responsibility to make sure the correct shipping address is provided on their order, Yard-O-Led are not liable for orders sent out with incorrect addresses.

 

If you have not received your goods within the above timeframe, please contact our customer services department by email at orders@Yard-o-led.co.uk. 

 

For UK orders please let us know within 28 days after dispatch if your order has not arrived. For more information on our delivery services click here .

 

Out of stock items - if any item you have chosen is unavailable, Yard-O-Led will contact you via phone or your email address and set out the options that are available to you.

 

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